Administrator - Medway

Do you have a passion for administrative excellence? Do you thrive working in a busy dynamic environment? This could be the job for you. 

Be part of a team that supports those with drug and alcohol issues across Medway, ensuring good quality treatment and excellent administrative practice to ensure a smooth running service. 

The Administrator is responsible for providing a comprehensive business administration service to support the work carried by the team in Medway. The service is designed to deliver psychosocial interventions, clinical interventions and accredited treatment programmes for those that are identified as having a drug or alcohol problem.

You will be responsible for contributing and monitoring the targets set by Forward and the local commissioners. One of the key targets will be measuring outcomes, so co-operative working relationships with other partner agencies is vital to this role (example clinical teams).

The purpose of this post is to ensure the smooth administration of the service, encompassing some secretarial duties, data entry collection and monitoring systems. This role will be based throughout the East Kent region so some flexibility will needed and the ability to manage multiple tasks at once will be key.

• To work with a variety of systems, including but limited to; Microsoft Excel, Word, Outlook, ILLY Case Management System, CJSM and SharePoint.
• To be responsible for answering the general office telephone and dealing with enquiries as appropriate. Using own initiative when dealing with a range of subjects in a courteous and efficient manner, whether in person, writing or telephone, always taking client confidentiality into consideration.
• To assist with filing and maintenance of administration records in an orderly and user-friendly system.
• To co-ordinate and liaise all relevant communications between Head Office and the Project.
• To take minutes in team meetings, in post programme reviews and when required.
• To liaise, where appropriate, with relevant departments, including clinical partners, pharmacies and hospitals. 
• Engage positively in team meetings and supervision sessions as required.
• Opening and distribution of external and internal post, ensuring outgoing mail is delivered to the post room in a timely manner.
• To maintain confidentiality and data protection principles, raising any issues as appropriate.
• To support the team with administrative duties in reception, dealing with a wide range of queries from clients and partners. 

• An intermediate certification or demonstrable experience in Microsoft packages.
• Strong experience working with data surrounding drug and alcohol treatment  
• Experience of accurately collating statistical information, with an attention to detail and report writing.
• Previous experience of working within a confidential and/or secure environment.
• Business Administration qualification

• Training and development opportunities
• Flexible working 
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)