Integrated Support Worker

Clouds House is one of Forward’s residential substance misuse treatment centres in East Knoyle, Wiltshire. Clouds House delivers a structured interpersonal and 12 Step treatment programme, designed to help those with substance and behavioural addiction maintain abstinence and develop long term sustainable recovery. Over the last 40 years Clouds House has helped over 12,000 clients work towards a life in recovery and helped to create a growing recovery culture through our alumni. Our ambition is to significantly increase recovery capital,  whilst offering treatment to as many clients, irrespective of means, as possible.

We believe and are committed to providing opportunities to all people including those with ‘Lived Experience’ we encourage applications from all backgrounds including those in recovery from any addiction or who have experience of previous offending or homelessness.

The Integrated Support Worker role is a full time role, and will work with several of the Clouds House Treatment Teams (comprising of the Therapeutic and Clinical Teams). The role requires day, night and some weekend working. The role will also involve providing one-to-one support and structed low-level psychoeducational sessions (within a group environment), and assistance to the Clouds House Treatment Team in the effective delivery of all required treatment sessions.

Attention to security, health and safety, and risk will also be key aspects of the role.

The Integrated Support Worker will work across both the Clinical and Therapeutic team (the Treatment Team) to support clients within an integrated healthcare framework to deliver high standards of nursing care and psychosocial interventions to clients admitted to the service according to their needs, in line with the structured treatment programme, relevant protocols, policies and evidence based practice.

You will support the Treatment Team in monitoring and accurately reporting on the general physical, mental and psychological health and well-being of clients as required for their treatment. You will support both teams to encourage behaviour change in the context of an interpersonal treatment model, including 12 Step philosophy and health promotion. At times, you may be required to assess client needs and carry out wellbeing interventions. This may involve some motivational coaching. You will report details of these checks to the Treatment Teams, so that they have the relevant information to make any potential interventions. You may be required to attend community meetings and deliver the code of conduct meetings explaining expectations of behaviour and rationale for these boundaries.

For a full overview of the role, please refer to the attached job description.

• Experience of working within addiction or substance misuse services.
• Knowledge of the issues facing clients in addiction and its wide ranging impact (physically, emotionally, spiritually, socially).
• Previous experience of working within a residential treatment setting.
• A knowledge of the 12 Step process of recovery from addiction (people in recovery should be abstinent for a minimum of three years).
• Good observational and reporting skills.
• Ability to work alone using own initiative.
• Good IT skills.
• Ability to hold strong professional boundaries, conflict resolution and work with challenging behaviour.
• Open to giving and receive constructive feedback.
• Ability to work harmoniously with a wide variety of staff members and clients.
• Practising good self-care and know when/how to access supportive measures provided by the organisation.

Alongside Simply Health coverage, and a contributory pension scheme to assist employees with their general health and well-being. We offer:

• Training opportunities and career development.
• Season Ticket Loan Scheme.
• Cycle to work scheme.
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter.
• Death in Service Payment (2x annual salary).
• Critical Illness Insurance (subject to qualifying criteria).
• Training to satisfy the care certificate standards through the completion of the care certificate, in line with CQC recommendations.

Integrated Support Worker Job Description